![]() ![]() Shutdown the computer using the power button. When ready with the USB drive or with the DVD: Instructions are just a reference - use the GParted ISO and the instructions are a reference. Instructions : How to create bootable ISO on USB device > I would use it to boot the machine with it and erase everything on the HDD. You can find a description in their site. If the hardware tests all pass, next step I would suggest it to use GParted However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them. ![]() If you have trouble finding a phone number, then try: 1 (800) 474-6836 NOTE: After you get through, stay on the line until you are finally able to talk to some one - it can take a while! If you live elsewhere, contact information is on this page: If you live in the US or Canada, contact information is on this page: They are then supposed to send you replacement USB Recovery media. We can not do that for you, so we have been directed to tell you to contact HP Customer Support, and tell them that the USB Recovery media is NEW and not working, and be sure to tell them the error message you are seeing. About the USB recovery media problem - but you need to get HP to replace this with media that works. ![]()
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